There are times where I'm willing to pay a bit more for good service. I've banked online with ING since 2001 and though I thought about leaving them earlier this year I stayed because I've always had stellar customer service. I'm 'paying' by not having the absolute highest rate available, but the accounts never cost me any stress. It's a trade-off I'm willing to make.
Tonight I called one of my credit card companies to ask a few questions about the rewards and a weird payment thing.* The customer service rep on the other end of the line was amazing. He was exuberant, patient, and knowledgeable. From the moment he answered I had a smile on my face because I could feel his smile coming through. After I asked 8-10 questions (did I mention patient?) I asked if I could be transfered to his supervisor. He sounded a little hesitant and asked my if I would tell him the reason. I let him know I wanted to compliment his service.
After 2 minutes of bad hold music (really customer service places, what's up with the bad music) I got a supervisor who sounded a bit worn down. I let him know about my great service, giving details, and he seemed utterly shocked. He said thank you and didn't really know where to go from there. I explained that usually I'm letting managers know about problems but that in this case the service was so great I wanted to let them know. Again, he seemed a bit shocked, but happy enough to move forward and clumsily end the call.
What things are you willing to pay a bit more for?
And have you had great customer service recently?
*You can only pay once in 24 hours which is irritating but now I know my computer isn't crazy.